Once you have passed the ITIL Foundation exam you can go for the ITIL Expert certification which has a choice of 2 streams, either the Lifecycle stream or the Capability stream. Which stream you choose is entirely dependent on your current job function, the maturity of the organization you are currently in and finally where do you want to be.
The Lifecycle stream has a much more management focus and is designed for the person that defines the operating model but does not do the actual implementation. They are responsible and accountable for the implementation but not for doing the actual work, that is for the Capability stream.
The Capability stream is for those people who are involved on the ground and are responsible for the actual implementation of the various processes. The Capability courses are therefore much more practical in nature, where the Lifecycle modules are focused more on the theory than the practice.
The great thing about the ITIL expert certification is that it is credit based and you only need to obtain 22 credits to be able to write the final exam. This means that it is possible to mix and match courses from both the Lifecycle and Capability streams and have a tailor-made certification that suits you and your company perfectly. What must be noted however is that there are overlapping courses on each stream and only one course will count towards your certification if you do choose to complete both. For example if you complete Service Strategy as a Lifecycle module and OSA from a Capability stream you will only be credited with one or the other, not both.
The final exam that you need to pass to obtain the ITIL Expert Certification is Managing Across the Lifecycle (MALC) which is one of the toughest exams to write as it is a combination of all the previous exams and completed in a case study format. As the MALC Exam is a combination of all previous exams in the Intermediate section it is difficult for people that choose the Capability Stream considering the fact that the case study is based more on theory than practice.
The MALC exam focuses more on Service Strategy and Continual Service Improvement (CSI) so I would suggest that anybody who does follow the Capability route includes these two modules, ensuring they have a chance at passing the final exam. In my opinion MALC has such a high failure rate because people have chosen to complete all the Capability modules and have not been exposed to Service Strategy or CSI.
If you are going to go for the ITIL Expert Certification ensure that you research the various options thoroughly and make sure you choose your subjects carefully. Good Luck!!
For more advice or further information on ITIL exams or ITIL processes please vist my website ITIL Exam Headquarters
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